Insights

Article

Usability review: Amtrak.com checkout process

Human Factors & UX

Many large ecommerce sites work beautifully as long as users do what they're supposed to. The minute users make mistakes, however, the UxD falls apart completely. Case in point: Amtrak's online checkout process, in which poor choices about error handling...

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Article

Get in the Flow (Task Flow that is)

Human Factors & UX

Call them what you like (task flows, work flows, process flows), flow diagrams are an important part of any software project. As a developer, you may be more familiar with sequence diagrams, a nifty way to visualize an exchange of...

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Article

Pair Programming with VNC

A little Agile to go with the Ajax... My four commandments of Agile Development are: Short iterations Pair programming Test driven development Continuous improvement (sprint reviews, etc.) I have strong opinions about continuous integration and related agile practices, but those...

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Article

What is UxD?

Human Factors & UX

A couple of weeks ago a sales presentation was being prepared in our New York office; it was primarily focussed on the problem at hand, but the presenter wanted to include a single slide as a cue to talk about...

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Article

A Sequence Diagram for Scriptaculous

In reverse engineering the Scriptaculous into GWTaculous, I've done a bit of spelunking and produced a few artifacts to explain Scriptaculous to myself. I thought I'd share one of them -- a sequence diagram for Effects -- in the hopes...

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Article

Writing Technical Requirements: The First Commandment

Business Analysts seem to come from two areas: Developers who want to be Writers Writers who want to be Developers Coming from the second group myself, I've often been asked to help neophyte writers improve their skills. Trading writing tips...

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Article

36 GWT Tutorials

While the excellent GWT in Action was released last month, there are lots of people that want to get their feet wet before plunking down $50 for a book. To that end, I've pulled together all of the...

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Article

Usability Testing Techniques

Too often, usability testing is judged to be a “nice-to-have,” but dispensable within the time and budget constraints of a full design and development project. This activity is often incorrectly perceived as being solely a formalized study that is time...

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Article

Why User Research Matters

What if you brought in users to test your application and the final result was one big collective yawn. It’s not that the product wasn’t usable -- oh, maybe some minor tweaks to the presentation layer could improve things, but...

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Article

The Zeigarnik Effect in GUI Design

Human Factors & UX

The Zeigarnik effect suggests people remember incomplete or interrupted things better than completed things. It’s human nature to want to complete a task or hear the end of a story ...

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