Insights

Article

Visual Heuristics

Human Factors & UX

This post was previously on the Pathfinder Software site. Pathfinder Software changed its name to Orthogonal in 2016. Read more. Heuristic reviews are a great tool for finding usability issues in any existing interface, from web-based to desktop. It’s a quick and relatively inexpensive way to uncover, document and prioritize usability problems. From usability.gov: The […]

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Article

Writing Agile Requirements

agile, Human Factors & UX, medical device software development

This post was previously on the Pathfinder Software site. Pathfinder Software changed its name to Orthogonal in 2016. Read more. The beginning of a project generates a lot of great ideas. But until a structure or cohesion is applied to these ideas, they end up being a loose collection of separate ideas with no direction. […]

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Article

Data Driven Design and the Culture at Google

Human Factors & UX

This post was previously on the Pathfinder Software site. Pathfinder Software changed its name to Orthogonal in 2016. Read more. A peek under the hood of Google’s design apparatus. In an interview with Newsweek magazine, Irene Au, User Experience Director at Google discusses her responsibilities, and in the process, reveals some telling things about the […]

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Article

Four Blatant iPhone Usability Blunders

Human Factors & UX, mobile medical apps

This post was previously on the Pathfinder Software site. Pathfinder Software changed its name to Orthogonal in 2016. Read more. I’ve been an iPhone 3G owner for about six weeks now – six weeks of love, loathing, cool apps and connectivity problems. Rather than complaining about poor network coverage, though, I’d like to delve into […]

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Article

Use a Task Flow to Show “How do I ___?”

Human Factors & UX

Although task flow diagrams (sometimes referred to as interaction flows, process flows or work flows) are a standard in most IA’s toolkits, it can be confusing for those unfamiliar with this particular tool to know when to start diagramming. When...

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Article

Use Case Diagrams

Human Factors & UX

Projects start off at the 60,000 foot level -- the client wants a widget that allows their users to do X, Y & Z -- and need to be brought down to a level of detail where coding can begin....

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Article

Agile User Experience: If you have a silo, knock it down

Human Factors & UX

In many development processes, team members are organized by functional group. A project might have a team of developers building the code, and then down the hall or across the globe, a separate team of designers working on the visual...

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Article

Agile UX: If You Don't Have A User, Invent One

Human Factors & UX

Following up on [Brian's point][brian]... A customer proxy of one kind or another is also important in integrating Agile practices with User Eexperience Design. One of the long standing issues in combine Agile development with User Experience Design is just...

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Article

Usability review: Amtrak.com checkout process

Human Factors & UX

Many large ecommerce sites work beautifully as long as users do what they're supposed to. The minute users make mistakes, however, the UxD falls apart completely. Case in point: Amtrak's online checkout process, in which poor choices about error handling...

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Article

Get in the Flow (Task Flow that is)

Human Factors & UX

Call them what you like (task flows, work flows, process flows), flow diagrams are an important part of any software project. As a developer, you may be more familiar with sequence diagrams, a nifty way to visualize an exchange of...

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Article

What is UxD?

Human Factors & UX

A couple of weeks ago a sales presentation was being prepared in our New York office; it was primarily focussed on the problem at hand, but the presenter wanted to include a single slide as a cue to talk about...

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Article

The Zeigarnik Effect in GUI Design

Human Factors & UX

The Zeigarnik effect suggests people remember incomplete or interrupted things better than completed things. It’s human nature to want to complete a task or hear the end of a story ...

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