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Article

Writing Technical Requirements: The First Commandment

Business Analysts seem to come from two areas: Developers who want to be Writers Writers who want to be Developers Coming from the second group myself, I've often been asked to help neophyte writers improve their skills. Trading writing tips...

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Article

36 GWT Tutorials

While the excellent GWT in Action was released last month, there are lots of people that want to get their feet wet before plunking down $50 for a book. To that end, I've pulled together all of the...

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Article

Usability Testing Techniques

Too often, usability testing is judged to be a “nice-to-have,” but dispensable within the time and budget constraints of a full design and development project. This activity is often incorrectly perceived as being solely a formalized study that is time...

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Article

Why User Research Matters

What if you brought in users to test your application and the final result was one big collective yawn. It’s not that the product wasn’t usable -- oh, maybe some minor tweaks to the presentation layer could improve things, but...

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Article

The Zeigarnik Effect in GUI Design

Human Factors & UX

The Zeigarnik effect suggests people remember incomplete or interrupted things better than completed things. It’s human nature to want to complete a task or hear the end of a story ...

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